When it comes to the IT organization, those individuals responsible for the service management function may have the greatest single impact upon their corporate end-users’ experience with and opinion of IT. That’s because the success of this function results in fewer incidents and service disruption; faster resolution of problems and service outages; higher confidence that service level commitments will be met; reduced risk that changes will cause system failures; and better interaction between the business and IT.

At AIS, we help companies derive these benefits from service management by designing and implementing solutions that support:

Incident Management – making sure incidents are tracked and then quickly restoring normal service operation with the least possible impact on business operations

Problem Management – correctly identifying and logging problems to ensure service continuity

Configuration Management – maintaining and controlling all versions of all existing Configuration Items which allows our customers to meet the legal and contractual obligations that govern the industry and to have visibility to changes in their software and hardware

Change Management – formally handling changes that could get in the way of allowing IT to deliver services through a single, centralized process of approval, scheduling and control

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