IBM Control Desk

IBM Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions through automated service request handling, efficient change management, optimized asset lifecycle management across IT and enterprise domains.

With IBM Control Desk, you get one product that integrates the functionality of all these products:

  • Asset Management for IT
  • Change and Configuration Management Database
  • Service Request Manager

IBM Control Desk provides the following features and benefits:

  • Reduce total cost of ownership by using one unified solution to license, install and manage multiple ITIL processes under one price point
  • Reduce Business Risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility
  • Improve efficiency and Quality of Service by unifying asset, change and problem management across both IT and the rest of the enterprise
  • Lower cost and mitigate license compliance risk by performing end to end software asset management
  • Improve utilization rate and reduce unnecessary purchases by managing the IT asset lifecycle
  • Adaptive, role-based simplified UI, improves intuitiveness for novice users, and reduces training costs.
  • Access from anywhere at anytime via mobile device support – Blackberry, iOS, Android
  • Pick a solution delivery model – Traditional on-premise, SaaS, VM image – that is affordable and meets your current business needs; Seamlessly move between delivery models while keeping the same functionality