Service & Availability Management
Twenty years ago, the IT community thought that network management was the silver bullet that would solve all of our problems when it came to performance and availability. Of course what we learned was an irate user could usually dial the phone just about as quickly as the router icon turned red on our screens. We then went through a period where point solutions were in vogue and we‘d feed everything to a Manager of Managers hoping to achieve nirvana. We had more icons turning red with some correlation cooked in and we actually beat the phone calls sometimes. Unfortunately, this method still did not provide our customers, the end-users, with the level of service they were seeking.
Spin the clock to present day. We now have the ability to manage networks, systems, applications, and databases in virtual or traditional environments, across domains, and by transaction if we wish. We can provide visibility, control and automation across the service life cycle and gain a true understanding of our end-users’ experience. We have the ability, using analytics and business management engines, to be proactive in managing the end-users’ experience. We can categorize problems so our resources can focus on high priority items and not waste time with minor issues. We can tie our correlation engines to our help desk and automate the distribution and resolution of trouble tickets. When icons turn red, we are often in the process of fixing the problem or are engaging our backup plans to ensure performance and availability are maintained.
So did I just describe your environment or are you still struggling with Service and Availability Management? If you’re struggling, AIS offers an unparalleled selection of integrated offerings designed to help organizations like yours properly align operational and business objectives. Using IBM Service and Availability solutions we provide our customers with:
- Improved visibility into business service performance, helping you to understand the impact of application, server, middleware, and network infrastructures on service health and the customer experience.
- Lower IT Operations costs by eliminating manual tasks associated with reducing mean time to repair, collection, filtering and correlation of events, and systems and workload management.
- Integrated management across operational silos, staff, and tools and improved return on existing investments by incorporating them into the overall solution.
- Maximized productivity, controlled new spending, and improved mean-time-to-resolution with predictive analytics, root cause analysis, and policy-based workflow automations.
The result of moving your company to the latest IBM Service and Availability solution will be increased productivity for your end-users and lower operating costs for your IT operations and infrastructure groups. Today a silver bullet actually exists and we can help you put it into action!